Privacy Policy

1. About this policy

Remote Partners Australia Pty Ltd (ABN 72 692 090 841), trading as Remote Partners (“Remote Partners”, “we”, “us” or “our”), respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you:

• visit our website;
• contact or communicate with us;
• enquire about or use our services;
• apply for a job or participate in our recruitment process;
• work with us as a client, candidate, employee, contractor, supplier or business partner; or
• otherwise interact with us.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Personal information we collect

The personal information we collect depends on your relationship with us and may include:

• your name, address, email address and telephone number;
• your employer, position and business contact details;
• account details and communication preferences;
• enquiries, correspondence and records of your interactions with us;
• information contained in résumés, job applications and professional profiles;
• employment history, education, qualifications, skills and references;
• identification, work eligibility and background-check information;
• interview notes, assessment results and availability;
• payment, billing and transaction information;
• feedback, survey responses and service records;
• website usage information, including your IP address, browser, device, approximate location and pages visited; and
• other information you choose to provide.

In limited circumstances, we may collect sensitive information, such as health information, criminal-record information or information about professional memberships. We collect sensitive information only where permitted by law and, where required, with your consent.

Please do not provide personal information about another person unless you are authorised to do so.

3. How we collect personal information

We may collect personal information:

• directly from you through our website, forms, email, telephone, meetings or interviews;
• when you submit an enquiry or apply for a position;
• from clients, referees, recruitment partners, service providers and professional advisers;
• from publicly available sources, including professional networking platforms;
• from authorised screening or background-check providers; and
• automatically through cookies and similar website technologies.

If you do not provide information we reasonably require, we may be unable to respond to your enquiry, assess an application, provide our services or maintain a business relationship with you.

4. Why we use personal information

We may collect, hold and use personal information to:

• respond to enquiries and communicate with you;
• provide, administer and improve our services;
• connect clients with remote professionals, contractors or service providers;
• assess applications, conduct interviews and carry out recruitment activities;
• verify identity, qualifications, references and work eligibility;
• manage relationships with clients, workers, contractors, suppliers and partners;
• process invoices and payments;
• operate, maintain, secure and improve our website;
• understand website usage and measure the effectiveness of our communications;
• send service updates or marketing communications where permitted by law;
• prevent fraud, misuse and security incidents;
• comply with legal, regulatory and contractual obligations; and
• establish, exercise or defend legal claims.

We may also use personal information for another purpose where you have consented or where the use is otherwise permitted or required by law.

5. When we disclose personal information

We may disclose personal information to:

• our employees, contractors and related entities;
• current or prospective clients where relevant to a placement or service;
• candidates and remote professionals where relevant to a client opportunity;
• referees and authorised screening providers;
• technology, website hosting, communications, analytics, payment and document-storage providers;
• accountants, insurers, auditors, lawyers and other professional advisers;
• government agencies, regulators, courts or law-enforcement bodies where required; and
• another organisation in connection with a proposed or completed merger, acquisition, financing or sale of our business or assets.

We do not sell personal information.

Where practicable, we require service providers to protect personal information and use it only for the services they provide to us.

6. Overseas disclosure

Remote Partners works with remote professionals, clients and service providers who may be located outside Australia.

Personal information may be accessed from or disclosed to overseas recipients in countries where our clients, remote professionals and technology providers operate. These locations may vary depending on the services being provided.

Privacy laws in another country may differ from Australian privacy laws. Where applicable, we take reasonable steps to ensure overseas recipients handle personal information appropriately and consistently with our legal obligations.

You may contact us for further information about the countries in which overseas recipients relevant to your personal information are located.

7. Cookies and website analytics

Our website may use cookies and similar technologies to:

• operate and secure the website;
• remember visitor preferences;
• understand how visitors use the website;
• measure the effectiveness of our communications; and
• improve website performance and user experience.

Third-party technology and analytics providers may collect information about your device and website activity and may process that information outside Australia.

You can control cookies through your browser settings. Disabling certain cookies may affect how the website functions. Where required by law, we will request consent before using non-essential cookies.

8. Marketing communications

With your consent, or where otherwise permitted by law, we may send you information about our services, opportunities and business updates.

You can opt out at any time by using the unsubscribe link in an email or contacting us through our website.

We may continue to send essential administrative or service-related communications after you opt out of marketing.

9. Data security and retention

We use reasonable administrative, technical and physical safeguards designed to protect personal information from loss, interference, misuse and unauthorised access, alteration or disclosure.

However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, to maintain appropriate business records or to satisfy legal, accounting and reporting obligations.

When personal information is no longer required, we take reasonable steps to delete it or de-identify it.

10. Accessing or correcting your information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, out of date or misleading.

You can make a request by contacting us through our website. We may need to verify your identity before acting on your request.

We will respond within a reasonable period. If we cannot provide access or make a requested correction, we will generally explain why, subject to any legal restrictions.

11. Privacy complaints

If you believe we have mishandled your personal information, please contact us through our website and provide enough information for us to investigate the issue.

We will acknowledge your complaint and aim to respond within 30 days. If we require more time, we will let you know.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner through www.oaic.gov.au.

12. Third-party websites

Our website may contain links to websites or services operated by other organisations. We are not responsible for their content or privacy practices. We recommend reviewing their privacy policies before providing personal information.

13. Children’s privacy

Our services are not directed to children under 16, and we do not knowingly collect their personal information through our website.

If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

14. Changes to this policy

We may update this Privacy Policy when our practices, services or legal obligations change.

The current version will be published on our website with its effective date. We encourage you to review this policy periodically.

15. Contact us

For privacy questions, requests or complaints, please contact us through the contact form or contact details published on the Remote Partners website.

Remote Partners Australia Pty Ltd
ABN 72 692 090 841