PART-TIME & FULL-TIME • 20–40 HRS/WEEK•AUSTRALIAN OWNED & OPERATED•FROM $279/WEEK + GST
← IT & Technical Support rolesOFFSHORE ROLE FOR AUSTRALIAN BUSINESS •
Technical Support Engineer
Explore part-time or full-time offshore support from a Philippines-based Technical Support Engineer, shaped around the work and systems used by your Australian business.
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IT & Technical Support
WHAT THIS ROLE CAN COVER
A clear starting point for the right hire.
The final scope is tailored around your priorities, working hours and systems before recruitment begins.
01
Typical responsibilities
- Resolve Tier-2 SaaS platform issues and bugs
- Replicate customer-reported problems systematically
- Write and maintain knowledge base articles
- Collaborate with engineering teams on product fixes
- Maintain high customer satisfaction scores
02
Skills
- SaaS platform support and troubleshooting
- Bug replication and technical analysis
- Technical documentation and knowledge management
- Programming language proficiency
- Version control systems (Git, GitHub)
- Code editors and IDE experience
READY TO SHAPE THE ROLE?
Build this position around your business.
We’ll help define the hours, responsibilities and ideal candidate profile, then stay involved after your Remote Partner starts.
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