PART-TIME & FULL-TIME • 20–40 HRS/WEEK•AUSTRALIAN OWNED & OPERATED•FROM $279/WEEK + GST
← IT & Technical Support rolesOFFSHORE ROLE FOR AUSTRALIAN BUSINESS •
IT Support Level 1
Explore part-time or full-time offshore support from a Philippines-based IT Support Level 1, shaped around the work and systems used by your Australian business.
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IT & Technical Support
WHAT THIS ROLE CAN COVER
A clear starting point for the right hire.
The final scope is tailored around your priorities, working hours and systems before recruitment begins.
01
Typical responsibilities
- Troubleshoot hardware and software issues remotely
- Install and configure software applications
- Manage user accounts and security permissions
- Provide technical support via phone, chat, and email
- Document issues and resolutions in ticketing system
02
Skills
- Technical troubleshooting and diagnostic skills
- Patience with non-technical users
- Clear communication of technical concepts
- Remote desktop and screen sharing tools
- Ticketing systems and help desk software
- Microsoft Office proficiency
READY TO SHAPE THE ROLE?
Build this position around your business.
We’ll help define the hours, responsibilities and ideal candidate profile, then stay involved after your Remote Partner starts.
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