PART-TIME & FULL-TIME • 20–40 HRS/WEEK•AUSTRALIAN OWNED & OPERATED•FROM $279/WEEK + GST
REMOTE PARTNERS •
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Ecommerce & Retail roles

OFFSHORE ROLE FOR AUSTRALIAN BUSINESS •

Customer Support Ecommerce

Explore part-time or full-time offshore support from a Philippines-based Customer Support Ecommerce, shaped around the work and systems used by your Australian business.

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05responsibilities
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Ecommerce & Retail

WHAT THIS ROLE CAN COVER

A clear starting point for the right hire.

The final scope is tailored around your priorities, working hours and systems before recruitment begins.

01

Typical responsibilities

  • Respond to customer inquiries via chat, email, and ticketing systems
  • Troubleshoot technical issues and product questions
  • Process refunds, exchanges, and account modifications
  • Update customer records and order statuses
  • Create knowledge base articles and FAQs
02

Skills

  • Excellent written and verbal communication skills
  • Patience and empathy with customers
  • Conflict resolution abilities
  • Help desk software (Zendesk, Freshdesk)
  • CRM systems experience
  • Live chat platform experience

READY TO SHAPE THE ROLE?

Build this position around your business.

We’ll help define the hours, responsibilities and ideal candidate profile, then stay involved after your Remote Partner starts.

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