PART-TIME & FULL-TIME • 20–40 HRS/WEEK•AUSTRALIAN OWNED & OPERATED•FROM $279/WEEK + GST
← Customer Support rolesOFFSHORE ROLE FOR AUSTRALIAN BUSINESS •
Team Leader
Explore part-time or full-time offshore support from a Philippines-based Team Leader, shaped around the work and systems used by your Australian business.
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Customer Support
WHAT THIS ROLE CAN COVER
A clear starting point for the right hire.
The final scope is tailored around your priorities, working hours and systems before recruitment begins.
01
Typical responsibilities
- Supervise and coach 5-15 customer service agents
- Monitor real-time queue performance and KPIs
- Ensure schedule adherence and handle escalations
- Provide weekly performance reporting to management
- Lead training sessions and skill development
02
Skills
- Team leadership and coaching experience
- KPI monitoring and performance management
- Agent development and training abilities
- Help desk software proficiency
- CRM systems experience
- MS Office and Google Workspace
READY TO SHAPE THE ROLE?
Build this position around your business.
We’ll help define the hours, responsibilities and ideal candidate profile, then stay involved after your Remote Partner starts.
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