PART-TIME & FULL-TIME • 20–40 HRS/WEEK•AUSTRALIAN OWNED & OPERATED•FROM $279/WEEK + GST
← Customer Support rolesOFFSHORE ROLE FOR AUSTRALIAN BUSINESS •
QA Manager
Explore part-time or full-time offshore support from a Philippines-based QA Manager, shaped around the work and systems used by your Australian business.
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Customer Support
WHAT THIS ROLE CAN COVER
A clear starting point for the right hire.
The final scope is tailored around your priorities, working hours and systems before recruitment begins.
01
Typical responsibilities
- Design and implement QA scorecards and processes
- Audit calls, emails, and chat interactions
- Calculate quality scores and provide feedback
- Collaborate with training teams on improvement
- Monitor CSAT and NPS scores across teams
02
Skills
- Quality assurance and evaluation experience
- Call monitoring and scorecard development
- CSAT and NPS analysis and reporting
- Help desk software proficiency
- CRM systems experience
- MS Office and Google Workspace
READY TO SHAPE THE ROLE?
Build this position around your business.
We’ll help define the hours, responsibilities and ideal candidate profile, then stay involved after your Remote Partner starts.
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