PART-TIME & FULL-TIME • 20–40 HRS/WEEK•AUSTRALIAN OWNED & OPERATED•FROM $279/WEEK + GST
REMOTE PARTNERS •
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Customer Support roles

OFFSHORE ROLE FOR AUSTRALIAN BUSINESS •

Customer Support Voice Agent

Explore part-time or full-time offshore support from a Philippines-based Customer Support Voice Agent, shaped around the work and systems used by your Australian business.

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05responsibilities
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Customer Support

WHAT THIS ROLE CAN COVER

A clear starting point for the right hire.

The final scope is tailored around your priorities, working hours and systems before recruitment begins.

01

Typical responsibilities

  • Handle inbound and outbound customer service calls
  • Resolve billing inquiries, technical support, and product questions
  • Process orders, cancellations, and account changes
  • Document call details in CRM systems
  • Meet call quality and resolution time metrics
02

Skills

  • Excellent written and verbal communication skills
  • Clear speaking voice and phone etiquette
  • Ability to work under pressure
  • Help desk software (Zendesk, Freshdesk)
  • CRM systems experience
  • MS Office and Google Workspace proficiency

READY TO SHAPE THE ROLE?

Build this position around your business.

We’ll help define the hours, responsibilities and ideal candidate profile, then stay involved after your Remote Partner starts.

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