PART-TIME & FULL-TIME • 20–40 HRS/WEEK•AUSTRALIAN OWNED & OPERATED•FROM $279/WEEK + GST
← Customer Support rolesOFFSHORE ROLE FOR AUSTRALIAN BUSINESS •
Customer Success Manager
Explore part-time or full-time offshore support from a Philippines-based Customer Success Manager, shaped around the work and systems used by your Australian business.
Discuss this role 05responsibilities
06skills
Customer Support
WHAT THIS ROLE CAN COVER
A clear starting point for the right hire.
The final scope is tailored around your priorities, working hours and systems before recruitment begins.
01
Typical responsibilities
- Own post-sale customer relationships and success metrics
- Drive onboarding processes and product adoption
- Manage renewals and conduct Quarterly Business Reviews
- Develop health scores and churn reduction strategies
- Work cross-functionally to enhance customer experience
02
Skills
- Customer success and account management experience
- Onboarding and adoption strategies
- Churn reduction and retention techniques
- Help desk software proficiency
- CRM systems experience
- MS Office and Google Workspace
READY TO SHAPE THE ROLE?
Build this position around your business.
We’ll help define the hours, responsibilities and ideal candidate profile, then stay involved after your Remote Partner starts.
Discuss this role 